Privacy Policy

AI Car Parking Ltd provides private parking management and operational support services across commercial and managed parking environments within the United Kingdom.

This Privacy Policy explains how we collect, use, store, disclose and protect personal data when individuals:

• use our website
• enter or use a managed parking location
• make a payment
• submit an appeal
• contact us
• register for permits or authorised access
• interact with our operational systems and services

For the purposes of this Privacy Policy:

• AI Car Parking Ltd", "we", "our" and "us" refer to AI Car Parking Ltd.
• "You" refers to any driver, registered keeper, vehicle owner, website user, permit holder, appellant, customer, visitor, contractor, business contact or any individual whose personal data we process.

Depending on the service or interaction, we may collect and process the following categories of personal data:

Identity & Contact Information

• Full name
• Postal address
• Email address
• Telephone number

Vehicle & Parking Information

• Vehicle registration mark (VRM)
• Vehicle make, model and colour where available
• ANPR images
• Entry and exit time
• Parking session information
• Permit or whitelist status
• Parking Charge Notice records

Appeals & Correspondence Information

• Appeal submissions
• Supporting evidence
• Uploaded documents
• Communication records
• Case notes and appeal outcomes

Payment Information

• Payment references
• Transaction status
• Payment amounts
• Refund records

AI Car Parking Ltd does not intentionally store full payment card details on its own systems.

Technical & Website Information

• IP address
• Browser type
• Device information
• Website activity
• Security logs
• Cookie preferences

Business & Operational Information

• Site contact information
• Landowner and operator contact details
• Contractor or supplier records where relevant

We may collect personal data:

• directly from you
• automatically through parking management systems
• through ANPR technology
• through website forms and online portals
• from landowners or authorised site operators
• from payment processors and service providers
• from appeals services or legal representatives
• from official or lawful third-party sources where required

This may occur when:

• entering a managed parking location
• making a payment
• submitting an appeal
• contacting our support team
• registering a vehicle or permit
• using our website or online services

AI Car Parking Ltd may use Automatic Number Plate Recognition (ANPR) technology and associated parking management systems within managed parking locations.

ANPR systems may record:

• vehicle registration marks
• entry and exit times
• vehicle images
• parking session duration

This information may be used for:

• parking management
• site security
• operational monitoring
• permit administration
• enforcement of parking terms and conditions
• appeals processing
• evidence management

Parking duration may be calculated based on the total time a vehicle remains on site and not solely the time parked within a marked bay.

Where permitted by law and where reasonable cause exists, AI Car Parking Ltd may request registered keeper information from the Driver and Vehicle Licensing Agency (DVLA) in connection with the management and enforcement of parking terms and conditions on private land.

We may process personal data for the following purposes:

• Managing parking operations
• Monitoring parking activity
• Enforcing site terms and parking conditions
• Issuing and administering Parking Charge Notices
• Processing appeals and correspondence
• Managing permits and authorised vehicle access
• Processing payments and refunds
• Maintaining operational records
• Preventing misuse, fraud or unauthorised parking activity
• Maintaining website and system security
• Responding to complaints or enquiries
• Complying with legal and regulatory obligations

Depending on the activity involved, we may rely on one or more of the following lawful bases under UK data protection legislation:

• Legitimate interests
• Contractual necessity
• Legal obligation
• Consent
• Vital interests where applicable

Our legitimate interests may include:

• operating managed parking services
• protecting parking availability
• preventing parking misuse
• supporting landowner rights
• administering Parking Charge Notices
• handling appeals and disputes
• recovering unpaid parking charges
• maintaining operational security

Certain parking management processes may involve automated systems, including ANPR technology and parking session analysis.

Potential parking events or parking rule breaches may initially be identified through automated systems before further operational review.

You may contact us if you believe information held about you is inaccurate or requires correction.

We may share personal data where lawful and necessary with:

• landowners and authorised site operators
• payment service providers
• technology and hosting providers
• ANPR system providers
• postal and print providers
• appeals services and trade associations
• debt recovery providers
• solicitors and legal advisers
• regulators, courts or law enforcement agencies
• contractors and operational support providers

Where personal data is transferred outside the United Kingdom, we aim to ensure appropriate safeguards are in place in accordance with applicable data protection laws.

This may include:

• adequacy regulations
• standard contractual clauses
• approved international transfer mechanisms

AI Car Parking Ltd retains personal data only for as long as reasonably necessary for operational, legal, regulatory, accounting and evidential purposes.

Retention periods may vary depending on:

• the nature of the data
• parking activity
• appeals
• payment records
• legal obligations
• dispute resolution
• enforcement activity
• limitation periods

We use appropriate technical and organisational security measures designed to help protect personal data against:

• unauthorised access
• misuse
• loss
• disclosure
• alteration
• unlawful processing

Access to personal data is restricted to authorised personnel and approved service providers who require access for legitimate operational purposes.

Under applicable data protection laws, you may have rights including:

• the right to be informed
• the right of access
• the right to rectification
• the right to erasure in certain circumstances
• the right to restrict processing
• the right to object
• the right to data portability where applicable
• rights relating to certain automated decisions

Requests may require identity verification before processing.

Our website may use cookies and similar technologies to:

• operate website functions
• maintain security
• improve website performance
• remember preferences
• analyse website usage

Further information is available within our Cookie Policy.

Our website and operational systems may include or rely upon third-party providers, including:

• payment processors
• hosting providers
• analytics services
• appeals systems
• mapping services
• communication providers

Third-party services operate under their own terms and privacy policies.

If you have concerns regarding how your personal data has been handled, please contact AI Car Parking Ltd first so that we may attempt to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.

We may update this Privacy Policy from time to time to reflect:

• operational changes
• legal requirements
• regulatory guidance
• technology updates
• service improvements

The latest version will always be published on our website.

AI Car Parking Ltd
58 Priory Court, Wideford Drive
Romford, England, RM7 OFY

0345 257 5250

appeals@aicarparking.co.uk
www.aicarparking.co.uk

Official Guidance References

This Privacy Policy has been drafted with reference to applicable UK data protection legislation and official guidance issued by:

• the Information Commissioner's Office (ICO)
• GOV.UK guidance relating to UK GDPR and data protection obligations